LEGAL CENTRE
THE AGREEMENTS THAT GOVERN YOUR USE OF OUR SERVICES.
Privacy Policy
Last updated: August 25, 2026
This policy explains what personal information Femto Tech Solutions LLC ("we", "us") collects when you use our hosting services, why we hold it, and what you can ask us to do with it. We aim to gather only what running the service genuinely requires.
1. Information we collect
- Account details — the name, email address, postal address, phone number and, where applicable, company name and tax identifier you give us when signing up.
- Payment records — invoices, amounts, dates and the method used. Full card numbers are handled by our payment processors and never stored on our systems.
- Technical data — IP addresses, server logs, bandwidth and resource usage, and diagnostic records produced while the service runs.
- Support correspondence — tickets, emails and chat messages you send us, together with our replies.
- Website data — basic analytics about visits to our site, described in the cookies section below.
We do not ask for special category information (such as health, biometric or political data) and ask that you avoid sending it to us.
2. Why we use it
- To create and administer your account and provision the services you order.
- To take payment, issue invoices and pursue unpaid balances.
- To answer your questions and resolve technical faults.
- To keep the platform secure, investigate abuse and prevent fraud.
- To send service notices about maintenance, incidents and changes to these documents.
- To meet legal, tax and accounting duties.
Marketing messages are sent only where you have opted in, and every one carries an unsubscribe link. Service notices are not marketing and cannot be switched off while your account is open.
3. Legal grounds
Where data protection law requires a legal basis, we rely on performance of our contract with you (provisioning and billing), our legitimate interests (security, abuse prevention, service improvement), compliance with legal obligations (tax records, lawful requests), and your consent (optional marketing, non-essential cookies).
4. Who we share it with
We do not sell personal information and we do not rent it to advertisers. We share it only with:
- payment processors, for taking and reconciling payments;
- data centre and network partners in the region hosting your service, where identification is needed to arrange access or resolve a fault;
- service providers who support our operations, such as ticketing, email delivery and accounting, under written confidentiality terms;
- authorities, when we receive a request that is valid and binding in the relevant jurisdiction, and where the law permits, after notifying you.
5. Where data is held
Our sites span several countries, and your account records may be processed in a country other than your own. Where such a transfer is regulated, we put appropriate safeguards in place, including standard contractual clauses.
6. How long we keep it
Account records are kept for as long as the account is active. After closure we retain billing and tax records for the period required by law (generally seven years) and delete the rest. Server logs are held for a short operational window, usually no longer than ninety days, unless retained for an open abuse or security investigation. Data on your server is erased when the service is terminated and the disks are reallocated.
7. Security
We restrict staff access to customer records on a need-to-know basis, encrypt data in transit, protect administrative access with multi-factor authentication, and review our systems regularly. No arrangement is completely proof against attack, so we ask that you also secure your own account with a strong, unique password. If a breach affects your personal information we will tell you and any relevant regulator within the time limits the law sets.
8. Your rights
Subject to the law that applies to you, you may ask us to give you a copy of your information, correct anything inaccurate, delete data we no longer need, export it in a portable format, restrict or object to certain processing, or withdraw consent you previously gave. Residents of California may also ask what categories of information we collected and disclosed. Write to us using the details at the end of this document; we reply within thirty days and never charge for a first request, nor treat you differently for making one.
9. Cookies
Our site sets cookies that are strictly necessary for sessions, security and cart handling, plus optional analytics cookies that help us understand which pages are useful. You can refuse the optional ones and block or delete any cookie in your browser settings; the strictly necessary ones are required for the site to function.
10. Children
Our services are sold to people aged 18 and over. We do not knowingly collect information from children, and we delete it promptly if we discover we have.
11. Changes
When this policy changes we post the revised version here and update the date above. If a change materially affects your rights we give you at least thirty days' notice by email before it takes effect.
12. Contact
Privacy questions and rights requests may be sent to privacy@example.com or to the postal address below.
Femto Tech Solutions LLC
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
EIN: 42-4430422
Terms of Service
Last updated: August 25, 2026
These terms form the agreement between you ("Customer") and Femto Tech Solutions LLC ("we", "us") for the hosting services you order. Placing an order or using a service means you accept them.
1. Eligibility and account
You must be at least 18 and able to enter a binding contract. The details you register must be accurate and kept current; we may suspend an account whose contact details prove false, since we cannot reach you about faults or invoices. You are responsible for activity carried out through your credentials and should tell us at once if you suspect they have been compromised.
2. What we supply
We supply the resources described on the order page for the location you select. Setup normally completes within the window shown at checkout; if we cannot deliver within a reasonable time we will refund you in full. Unless the plan says otherwise, the service is unmanaged: administering the operating system and any software you install is your responsibility, though our team will help with anything on our side of the boundary.
3. Fees, invoicing and renewal
Prices are shown before you order and, for existing services, stay fixed for as long as the service runs uninterrupted; any change is notified at least thirty days ahead and takes effect at the following renewal. Services renew automatically at the end of each billing cycle unless cancelled beforehand. Invoices are issued in advance and are due on the date stated.
4. Late payment
If an invoice remains unpaid we send reminders before taking any action. Services may be suspended once payment is seven days overdue, and data may be deleted once it is thirty days overdue. Nothing is deleted without prior written notice to the email address on your account.
5. Cancellation and refunds
- You may cancel at any time from your account panel or by ticket; cancellation takes effect at the end of the paid cycle.
- Shared hosting and VPS orders may be refunded in full if cancelled within seven days of first activation.
- Dedicated machines, licences, IP allocations and setup work are non-refundable once provisioned, because they are reserved specifically for you.
- If we terminate a service for our own convenience, we refund the unused portion of the term on a pro-rata basis.
- Refunds are not given for periods where the service was suspended because of a breach of these terms.
6. Availability and maintenance
We target high availability and publish credit arrangements in our service level commitments. Planned maintenance is announced in advance where circumstances allow and scheduled to limit disruption; emergency work needed to protect the platform may occur without notice.
7. Your responsibilities
You must use the service lawfully and in line with our Acceptable Use Policy, keep your software patched, and ensure you hold the rights to the content you store. Consumption of shared resources must remain within the limits published for your plan.
8. Backups
Unless your plan expressly includes a backup product, maintaining copies of your data is your responsibility. Any snapshots we take are for our own recovery purposes and should not be relied on as your backup.
9. Suspension and termination
We may suspend or terminate a service for non-payment, for a breach of these terms or the Acceptable Use Policy, or where continuing would expose our network or other customers to serious risk. Except where the harm is severe or ongoing — for example an active attack, illegal content or a compromised machine — we give notice and a reasonable chance to put things right first. On termination you may request a copy of your data within fourteen days, provided your account is settled.
10. Ownership
Your content stays yours; we claim no rights over it beyond what is needed to run the service you asked for. Our platform, brand and documentation stay ours.
11. Warranties and liability
We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as is without further warranty. Neither party is liable for indirect or consequential loss, and our total liability arising from the service is limited to the fees you paid for it during the three months before the event giving rise to the claim. Nothing here limits liability that cannot lawfully be limited, including for fraud or death and personal injury caused by negligence.
12. Indemnity
You agree to cover claims brought against us by third parties arising from content you host or activity conducted through your service, where that content or activity breaches these terms or the law.
13. Events beyond control
Neither party is in breach where performance is prevented by events outside its reasonable control, such as natural disaster, war, epidemic, government action, or failure of an upstream network or utility provider.
14. Changes to these terms
We may amend these terms and will post the revised version here. Material changes are notified by email at least thirty days ahead; if you do not accept them you may cancel before they take effect and receive a pro-rata refund of any prepaid period.
15. Governing law and disputes
This agreement is governed by the laws of the State of New Mexico, United States. We ask that you raise any dispute with our support team first, since most matters are settled quickly that way. Disputes that remain unresolved after thirty days may be brought before the courts of New Mexico, without prejudice to any mandatory rights you hold in your own country of residence.
16. General
If any clause is found unenforceable, the rest continues in force. Our failure to enforce a term is not a waiver of it. You may not transfer this agreement without our written consent, which we will not unreasonably withhold. Notices to you go to the email on your account; notices to us go to the address below.
Femto Tech Solutions LLC
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
EIN: 42-4430422
Acceptable Use Policy
Last updated: August 25, 2026
This policy sets out what may and may not be done with services supplied by Femto Tech Solutions LLC. Its purpose is to keep the network stable and lawful for everyone on it. It forms part of the Terms of Service.
1. Guiding principle
Use your service for anything lawful that does not harm others, damage the network, or put our standing with upstream providers at risk. We do not monitor the content of customer servers and we do not police lawful opinion; we act on what is reported to us and on what threatens the platform.
2. Prohibited content and activity
- Material that is unlawful where it is hosted or where it is aimed, and any sexual content involving minors, which is reported to the authorities without exception.
- Distribution of malware, ransomware, credential stealers, botnet controllers or exploit kits.
- Phishing pages, fraudulent storefronts, fake documents, carding activity and any other deception designed to take money or credentials from people.
- Unsolicited bulk email, and hosting of sites advertised through spam sent elsewhere.
- Denial of service attacks, port scanning, brute forcing, packet flooding or any unauthorised probing of systems you do not own.
- Content that infringes copyright, trademarks or other intellectual property rights.
- Harassment, threats of violence, doxxing, and material inciting violence against people or groups.
3. Network and resource use
Shared plans run on shared hardware, so sustained CPU, memory or disk usage that degrades service for neighbours may be throttled; we will contact you and suggest a suitable upgrade rather than pull the service without warning. Do not tamper with our routing, spoof source addresses, or attempt to reach another customer's environment. IP addresses are assigned to you for use with your service and remain ours.
4. Email
Mail sent from our network must go only to recipients who asked for it, must identify the sender honestly, and must offer a working unsubscribe route. Purchased or scraped lists are not acceptable. Sending limits may apply to new accounts while a sending reputation is established.
5. Keeping your service secure
You are expected to apply security updates, use strong authentication, and respond promptly if we tell you a machine appears compromised. A server that has been taken over and is attacking others may be isolated immediately to stop the damage, and we will work with you to get it clean and back online.
6. Copyright complaints
Rights holders may send notices to the abuse contact below with enough detail to identify the work and its location. We forward valid notices to the customer with a reasonable window to respond or remove the material, and we accept counter-notices from customers who believe a claim is mistaken.
7. Reporting abuse
Suspected breaches of this policy can be reported to abuse@example.com. Please include IP addresses, URLs, timestamps with time zone, and log extracts where available, as these let us act far more quickly.
8. How we enforce it
Our normal course is to contact you, explain the problem and give a reasonable period to fix it. Immediate suspension is reserved for situations where waiting would cause real harm: active attacks, clearly illegal material, or a compromised machine damaging others. Repeated breaches may end in termination without refund. If you believe we acted on faulty information, reply to the notice and we will review the matter and restore the service if the complaint does not hold up.
Femto Tech Solutions LLC
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
EIN: 42-4430422